-Boletín-, Ciudad, Destacado, Información General

Desde ANSES aseguran que la modalidad virtual para hacer trámites “llegó para quedarse”

Tras confirmar que durante mayo crecieron las consultas virtuales que hicieron los usuarios de ANSES en el Partido de General Pueyrredon, el jefe regional de la entidad, Pablo Obeid, confió que ese sistema de atención “llegó para quedarse”.

Según se informó, en mayo en las cinco oficinas que hay en la ciudad se atendieron un total de 17.326 personas, mientras que ingresaron 3913 consultas y trámites por la modalidad virtual que se puso en práctica el año pasado ni bien arrancaba la pandemia.

“En el balance mensual bajó levemente la atención presencial y se compensó con la atención virtual”, relató Obeid a la vez que confió: “esta nueva modalidad llegó para quedarse, y seguramente la forma de realizar trámites frente al organismo ya no será la misma una vez que finalice la pandemia”.

El organismo cuenta con diversas variantes de atención a distancia, como la línea telefónica 130, la aplicación Mi Anses, la Atención Virtual, además de lo que sucede de forma presencial en las oficinas.

Sobre la atención virtual, el jefe regional de Anses aseguró que se trata de “un gran desafío de gestión el hecho de combinar la necesidad de evitar al máximo posible el desplazamiento de la gente, con la implementación de una tecnología que brinde las seguridades necesarias y que a la vez sea fácil de utilizar por parte de los usuarios”.

“En esto cobra vital importancia la Clave de la Seguridad Social, la cual se utiliza cada vez más, por ejemplo ahora para la obtención de Créditos a través de Mi Anses”, concluyó el funcionario.

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